Support Plan Availability of On-Site Service and Next Business Day (NBD) Response
Sep 13, 2018 At this point I said no and they got a little angry and hacked my Mac compute. Contacted legitimate Apple folks and resolved the problem. Once again this call came from the Apple number 1-800-275-2273, (this is a real Apple number, I checked) I was. The AppleCare Virus is a scam. The AppleCare Virus pop up scam, in essence, claims that your Mac OS system is infected with a number of viruses that should be eradicated immediately.
Subject to the Terms of AppleCare for Enterprise, repair and replacement service of customer’s Covered Equipment hardware is available within these countries or regions.
AppleCare+ for Mac provides up to three years of expert technical support and additional hardware coverage from Apple, including up to two incidents of accidental damage, each subject to a service fee of A$149 for screen damage or external enclosure damage, or A$429 for other damage. 1 In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com. 2 Coverage begins on your AppleCare+ purchase date.
Check your Apple warranty status. Enter a serial number to review your eligibility for support and extended coverage.
Customers may be eligible for on-site service depending on the Covered Equipment’s location. On-site service shall consist of Apple dispatching a technician to the customer’s Covered Equipment location for the purpose of repair service. Apple shall determine eligibility for repair service after the completion of technical support troubleshooting.
Apple Care For Mac Pro
Repairs necessitated by software problems, or as a result of alteration, adjustment, or repair by anyone other than Apple or its agents are not included in Apple’s repair hardware service.
Customer agrees to cooperate with the technician, provide full access to the Covered Equipment and provide access to power at no charge to Apple.
Applecare For Mac Mini
If customer fails to provide access to or be in attendance at the Covered Equipment’s location at the designated time for the Apple technician to perform service, service will not be provided and customer may be liable for additional charges for a subsequent visit.
If the Covered Equipment is located in a covered zip or postal code and Apple makes a determination that repair service is required before 2:00 p.m. local time on a business day, in most cases, Apple will deliver on-site service to the location the following business day. Additional zip or postal codes may be eligible for second-business-day onsite service.
Use the form below to determine the service provided in a specific zip or postal code. Please enter the 5-digit US zip code or Canadian postal code (enter as 7 characters with space between the first and last three characters) into the field below and press on the 'search' button.
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If you would like to confirm a 5-digit zip or Canadian postal code for a specific location, please visit the United States Postal Service Zip Code Lookup page or Canada Post Postal Code Lookup page.